Aspenwood Manor
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aspenwood policies
     

Here are our simplified policies. You'll have the opportunity to see our detailed policies upon booking.

Booking:
A deposit of $200 (or $500 if your stay is longer than 10 nights) will be charged upon booking. This is non-refundable and applies towards your final bill.

Cancellations (See your reservation confirmation for details):
---Cancel more than 30 days before scheduled arrival = Full refund MINUS $200 fee
---Cancel 14-30 days before scheduled arrival = Full refund MINUS 1/2 of your TOTAL rate or $500-- whichever is greater.
---Cancel within 14 days of scheduled arrival = NO REFUND unless the room is re-rented. If we can rebook your suite(s), a full or partial refund will be made less a $100 processing fee.
PLEASE NOTE: We reserve the right to make a suite substitution anytime before check-in.

FACILITY POLICIES (This is a summary only. When you book, you will have the opportunity to agree to the full policies.)
EXPECTATIONS:
—If you are booking for another individual, you agree that you are taking responsibility for his/her actions while on this property and agree to pay any rate or damage fees he/she may incur.
—We are a non-party and non-smoking facility. We have strict quiet hours from 10pm-8am.
USE OF PREMISES - The premises shall be used and occupied by Guest exclusively as a private single/family residence.
VISITORS - Additional person charges will apply for guests staying overnight.
CHILDREN - Children are welcome in most units. Children must not be allowed to run or yell in the hallway and stairs. Parents/guardians are responsible for any damaged caused by children and Aspenwood Manor is not held liable for any injury occurring on our property.
PETS - No animals of any kind will be allowed on or in the premises. Failure to comply will result in immediate reservation cancellation with no refund and a $300 fine.
FURNISHINGS - Guest may not to modify or move any furnishings.
HOUSEKEEPING - Linen service is provided weekly. We reserve the right to come in the suite during reasonable hours for maintenance and service. Full housekeeping is available for an additional charge.
SMOKING - All of our properties are smoke and drug-free. Smoking inside will result in a minimum $900 cleaning fee. We are serious. Absolutely no smoking inside suites, hallways and common areas. Smoking is not permitted within 25 ft of the building. This means you must be on the sidewalks to smoke. Please be courteous and dispose of cigarette butts in the trash and not on the ground. We have a zero tolerance policy for drug use. If we suspect drug use, we will call authorities immediately. If you smoke, we welcome you as a guest, but you must be willing to smoke outside away from the building.
QUIET HOURS - Please enter and exit quietly and observe quiet hours from 10pm to 8am.
PARKING-One guest car per unit is permitted in the lot (except if you have a 2 or 3 bedroom condo- 2 cars are permitted). Please ask your guests to park on the street so current residents of the building have parking.
TV- Our suites include very basic local cable and a free Netflix connection. We do NOT provide support for additional devices or subscriptions (Hulu, Google chrome, custom TV settings, ESPN accounts). TVs must be left to their original settings when guest leaves.

WHAT TO BRING

  • We are a fully furnished facility, though there are some things we do not supply that you will want to bring if you need them.
  • You may want to bring/purchase: quarters for coin-op laundry, detergent, coffee maker filters and coffee, paper towels (we provide dish cloths), and toiletries.
  • If you are planning to bring your own pillows or towels, please make sure they are a color other than white. This will ensure the housekeeper does not mistake your items for ours.
  • If you have a question about whether something is provided, please call or email us.
 
   
   
   
 
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